Call Center Services
Present your members with a service that answers their questions, assist them with member-related services and puts a smile on their face.
- Improve member satisfaction by simply being responsive and accessible
- Increase member engagement by providing communications channels that resonate
- Decrease mundane workload from staff who can be more strategic
- Drive cost-efficiency by solving technical issues that decrease inbound inquiries
Member Services Help Desk
Streamlining member services so that your members get assistance at the right time. In helping members, our agents are trained to identify if there might be a recurring problem with the AMS/Salesforce. Our agents proactively provide an immediate solution to the members but also ensure the developers can identify and troubleshoot the root problem to prevent recurring member issues.
- More Affordable than Full-Time or Temp Staff
- Lock-in Rate for 6 or 12 months
- Project Manager
- US Time Zones
- Phone, Email & Online chat
- Easily Adjust for Peak Seasons
- No Recruiting Costs
- No Training Costs
- No Equipment Costs
- No Implementation Fees
- No Overtime
Our Formula for Success
Transparency of help logs
Real-time dashboards & metrics
Automating requests to departments for additional information or assistance
Comprehensive view of member profiles using your Salesforce instance
Ability to troubleshoot technical problems with the development team
Association Management Systems We Support
Aplusify is here to help
Membership
- Renewals
- Update Profiles
- Invoices
- Payments
- FAQs
Tech Support
- Password Reset
- Navigating Portal
- Downloading Docs
Events
- Registration
- FAQs
- Payments
- Refunds
- CEUs
Programs
- FAQs
- Application Updates
- Submissions
Resources on Membership
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